Hr Operations Analyst

Role & responsibilities

• Fielding all incoming help requests from clients in a courteous and professional manner.
• Documenting all pertinent end-user identification information, including name, department, contact information and nature of problem or issue.
• Identifying and learning appropriate product details to facilitate better client interaction and troubleshooting.
• Recording, tracking, and documenting all queries received and problem-solving steps taken.
• Following standard processes and procedures to resolve all client queries as per SLAs.
• Maintaining logs and records of all customer queries as per standard procedures and guidelines.
• Ensuring high customer satisfaction and providing best-in-class support.

Preferred candidate profile

• Education: Any Graduate is eligible (Except http://B.Tech / B.E.)
• Communication: Excellent English communication skills (Written & Verbal) is mandatory.
• Experience: 0 to 2 years of experience in International / US Process / HR Operations preferred. Freshers with excellent communication can also apply.
• Shift Flexibility: Must be willing to work in Fixed Evening / Night Shift (5:30 PM to 3:00 AM) - 5 Days Working (Mon-Fri).
• Skills Required: Good interpersonal skills, strong documentation skills, and basic knowledge of MS Office.