Associate- Core Banking

– Associate Core Banking Operations

Location: Remote (India)

Contract Duration: 3 Months

Employment Type: Contract

Job Purpose

To provide value-added support to the Centralized Accounts Management Unit (CAM) by efficiently and accurately processing CASA account opening and maintenance for Retail (PVT) and SME customers, Investment Accounts, Financial Institution signature verification, and Online Banking products and services through Internet and Mobile Banking.

The role is responsible for ensuring all activities are performed in accordance with the Banks Operating Policy Manual (OPM), Standard Operating Procedures (SOPs), and established turnaround times to enhance customer satisfaction while maintaining operational efficiency, accuracy, and compliance.

Key Responsibilitie

sCentralized Account Managemen

• tProcess Centralized Accounts Management (CAM) activities while ensuring adherence to bank policies, procedures, and service delivery standards
• .Review account opening forms and supporting documentation for Retail (PVT) and SME customers
• .Process account opening, maintenance, and customer profile updates accurately and within defined turnaround times
• .Review, verify, and process customer requests for Internet Banking and Mobile Banking products and services
• .Perform Financial Institution signature verification activities
• .Process Investment Account requests as per established procedures
• .Activate all account types and digital banking products accurately and efficiently
• .Support marketing and sales teams by delivering timely account activation and banking service setup

.Service Deliver

• yAdhere to defined Service Level Agreements (SLAs) and productivity targets
• .Ensure timely completion of all assigned requests within established turnaround times
• .Deliver high-quality customer service through accurate and efficient processing

.Operational Excellenc

• eMaintain a processing accuracy of 99%
• .Ensure zero customer escalations through quality-focused execution
• .Maintain complete compliance with internal controls and operational procedures
• .Support centralized processing activities for UAE and Doha branches

.Compliance & Ris

• kEnsure strict adherence to Bank policies, OPM, SOPs, and regulatory requirements
• .Protect the Bank from operational and compliance risks by verifying customer information accurately
• .Maintain confidentiality and security of customer information throughout processing activities

.

Key Result Are

• asAccurate and timely processing of CASA account opening and maintenance request
• s.Efficient processing of Investment Accounts and Financial Institution signature verificatio
• n.Timely activation of Internet Banking and Mobile Banking service
• s.Achievement of defined SLA and productivity target
• s.Maintain 99% processing accurac
• y.Achieve zero operational and customer escalation
• s.Ensure compliance with Bank policies, procedures, and regulatory guideline

s.
Operating Environment & Working Relationsh

ipsOperating Environm

• entCentralized processing
• of:CASA Account Open
• ingAccount Maintena
• nceSignature Verificat
• ionInvestment Account Process
• ingInternet Banking Servi
• cesMobile Banking Servi
• cesSupport operations across UAE and Doha branch
• es.Operate within established Bank policies, procedures, operational guidelines, and compliance standar

ds.Working Relationsh

• ipsCentralized Accounts Management (CAM) T
• eamBranch Operati
• onsCustomer Service Te
• amsSales & Relationship Management Te
• amsCompliance & Risk Te
• amsOperations Support Functi

ons
Knowledge & Sk

illsKnowl

• edgeGood understanding of Retail (PVT) and SME banking operati
• ons.Knowledge of CASA products and account opening proces
• ses.Understanding of Internet Banking and Mobile Banking products and servi
• ces.Familiarity with Bank policies, operational procedures, and regulatory guideli
• nes.Knowledge of branch operations and banking syst

ems.Sk

• illsStrong attention to detail with high levels of accur
• acy.Excellent analytical and problem-solving abilit
• ies.Strong interpersonal and communication ski
• lls.Ability to manage multiple tasks in a fast-paced environm
• ent.Customer-focused approach with a commitment to service excelle
• nce.Good computer proficiency and ability to work on banking syst

ems.
Education & Exper

• ienceBachelors Degree in Commerce, Finance, Business Administration, Banking, or a related discip
• line.Minimum 1 year of experience in Banking Operations, Core Banking, Account Opening, KYC, Customer Onboarding, or Centralized Operat
• ions.Exceptional fresh graduates with strong academic performance and an eagerness to build a career in banking operations are encouraged to a