Operations Support Executive

triSys

Operations Maintenance & Support

85+ Applicants

Posted: 3 weeks ago

0-1 years

Bengaluru / Bangalore, Karnataka

work from office

Posted: 3 weeks ago

Applicants: 86+

Job Description

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Job Description

For Operations Support Executive
Experience: 0- 1 year
Job Location: Bengaluru
Key Roles & Responsibilities

Provide professional customer support in English, Hindi, and Bangla through calls, emails, and other communication channels
Handle client billing coordination and bill collection, including follow-ups and basic reconciliation
Deliver Level 1 (L1) support and act as a backup support resource when required
Coordinate and liaise with internal employees and departments to resolve customer queries and operational issues
Liaise with vendors to manage service-related, operational, and support requirements
Maintain accurate records, documentation, and reports related to support and billing activities
Ensure adherence to company policies, processes, and service-level agreements (SLAs)
Escalate issues appropriately and follow up until closure

Required Skills
Required Skills & Competencies:

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Proficiency in English(Verbal and Written), Hindi (Verbal), and Bangla (verbal)
Strong communication, coordination, and interpersonal skills
Basic understanding of L1 support processes and customer service operations
Ability to handle billing-related coordination and client follow-ups
Problem-solving and analytical skills
Ability to work independently and collaboratively in a team environment
Good documentation and reporting skills
Time management and multitasking abilities

Skills

Reporting

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Important dates & deadlines?

Application Deadline

28 Mar 26, 02:56 PM IST

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