Walk-in || Customer Support Executive -Chat & Email- (English & Hindi)

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team for a 24/7 rotational shift, non-voice support process.

The role involves handling customer queries through live chat and email, ensuring timely resolutions and delivering a consistently high-quality customer experience.

Work Location: Work from Office

Walk-In Dates: 12th Nov 2026 to 14th Nov 2026

Time: 11:30 am to 7:30 pm

Venue:

• Trupp Global Technologies Pvt. Ltd.
• 2HM-201, 1st Floor, 2nd Main, East of NGEF, Kasturi Nagar, Bengaluru - 560043
• Contact: Mr. Anshuman @ 8951939919

Key Responsibilities:

• Handle customer inquiries and concerns through live chat and email in a professional and timely manner.
• Understand customer issues and provide accurate, effective and prompt resolutions.
• Ensure a high level of customer satisfaction by maintaining quality standards and service excellence.
• Follow established process guidelines, escalation procedures and communication protocols.
• Maintain productivity, response time and customer satisfaction (CSAT) targets.

Requirements & Skills:

• Language Proficiency: Fluency in Hindi and English (reading, writing, understanding and speaking).
• Communication Skills: Excellent written communication skills with a customer-centric approach.
• Technical Skills: Basic computer proficiency and familiarity with chat and email support operations.
• Typing Speed: Minimum 30 WPM with good accuracy.
• Shift Flexibility: Willingness to work in 24/7 rotational shifts.
• Education: Graduates and undergraduates are welcome to apply.
• Experience: Freshers and experienced candidates are encouraged to apply.

Preferred Experience: Candidates with prior experience in customer support operations for online gaming platforms, mobile gaming applications or the gaming industry will be given preference.