Executive Customer Service ( International UK, US Process)

Role & responsibilities

• Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards as per the contract with principal.
• Responsible for accurate execution of assigned processes.
• Liaising and building strong relationships with other departments and principal.
• Manage multiple concurrent deadlines.
• Effective use of business tools and applications.
• Prompt resolution of customer queries.
• To assist in the event of delays and disruptions by proactive communication and interaction
• Ensures and provides quality service to both internal and external customers.
• Identify opportunities for change and continuous improvement with implementation of new working practices.

Preferred candidate profile

• 0-3 years of experience in relevant industry
• Graduate with evidence of above average academic and extracurricular achievement.
• Fluent in written and spoken English.
• Advance knowledge of MS Office.

Shift timings

• Rotational shift including night shifts
• work from office ( 5days a week)
• Location Mumbai (andheri east)