Key Account Manager - Sales Enablement - Tier II

Your potential has a place here with TTECs award-winning employment experience. As a Sales Development Representative working onsite in Goregaon, Mumbai, Maharashtra , youll be a part of bringing humanity to business. #experienceTTEC

What Youll be Doing

Are you results focused and love to help others Have a passion to maximize sales opportunities Focused on achieving revenue quotas through product and service recommendations, youll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether its qualifying leads, initiating contacts, or resolving a unique business problem, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll

• Conduct research to identify potential customers and decision-makers in target companies
• Reach out to potential customers via phone, email, or other channels to introduce our company and solutions
• Qualify leads to assess their potential value to our business
• Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure
• Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale
• Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale
• Continuously update and maintain accurate records in our customer relationship database system

• Read, write, and speak English as youll work with global customers and coworkers whose primary language is English
• Experience as a Key Account manager or Category Manager in a Ecommerce Sector
• Applied sales experience with a customer focus mindset
• Comfortable engaging with customers to enhance and develop solutions
• Creative mindset to overcome objections and is committed to achieving goals
• Team building approach as you will work with multiple teams across different departments
• Education - Graduate and above
• Computer experience

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you .

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

India-Maharashtra-Mumbai

Job

_Customer Care Representative