Commercial Support Specialist

TVH Americas

Business Development / Sales

147+ Applicants

Posted: 2 days ago

0-1 years

Pune, Maharashtra

work from office

Posted: 2 days ago

Applicants: 147+

Job Description

About Company

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Job Description

To enable the efficient, accurate, and timely execution of sales activities and in some cases near link with logistics, and financial operations across EMEA & APAC regions by providing high-quality administrative support, ensuring process consistency, and enhancing cross-functional collaboration that drives commercial performance and customer satisfaction.
► Result Area 1
Process Execution And Optimization
CSS should heavily involved in executing key Commercial Processes such as,
◆ Activities

Order Offer Creation: Generating accurate quotes, proposals, and contracts for clients.
Support EMEA & APAC with Manual offer and order creation
Validation of internet offers and orders
Upload offers, orders or invoices on the customers portal
Maintain and update sales record in CRM
Support Sales Reporting, metrics dashboards and pipeline tracking.
Analyze and follow up on support activities as per decided KPI .
Order Processing:

Ensuring that orders are entered correctly to ensure customer
satisfaction after the receipt.

Data Management:

Maintaining accurate customer records, sales data, and other
commercial information in CRM or ERP systems.

Administrative Support:

While some administrative tasks are involved, these are usually more complex or process-driven than basic clerical duties (e.g., managing customer accounts, handling specific documentation for commercial deals).

Support any new activities that have a near link with a (new) commercial process.

► Result Area 2
Problem Solving And Troubleshooting
◆ Activities

CSS acts as a key point of contact for internal teams (sales, logistics, finance) for addressing inquiries and resolving issues related to commercial ad-hoc tasks, workflows, orders offers or data related projects.
This often requires a deeper understanding of the product/service, commercial policies, and inter-departmental workflows to effectively diagnose and resolve problems.

► Result Area 3
Cross functional collaboration with various departments.
◆ Activities

A significant part of their role involves liaising with various departments/Teams ( like sales, finance, logistics etc.) to ensure commercial projects/tasks are fulfilled, issues/queries / questions are resolved, and information flows seamlessly.
CSS bridges gaps between different functions to ensure a cohesive commercial experience.

► Result Area 4
Information and Data provision
◆ Activities

They provide vital information and data to the stakeholders ( i.e. functional teams, management, and other departments) to aid decision-making and performance monitoring. This can include any support like reports, dashboards, process information or customer details etc..

► Result Area 5
Customer Relationship Support
◆ Activities

While not always a direct customer-facing sales role, they often contribute to

customer satisfaction by ensuring accurate and timely processing of requests,
resolving issues, and providing necessary information

Expecting CSS to act with a customer centric approach.

► Result Area 6
Process Improvement
◆ Activities

Due to the hands-on involvement in commercial workflows, CSS should often

identify inefficiencies or bottlenecks and may suggest improvements to streamline processes and enhance overall commercial operations.

Make suggestions or proposals when it comes to process improvements with the focus on revenue uplift or efficiency improvement.

Skills

SalesCustomer SatisfactionSales Reporting

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About Company

TVH is a global organization with a passion for quality and service. TVH is an authorized master distributor for many premium brands for parts and accessories for forklifts, aerial work platforms, industrial sweepers and scrubbers and agricultural tractors. TVH also remanufactures and repairs parts. The electronics department specializes in repairing printed circuit boards, joysticks, and displays. From the simplest pallet truck to the heaviest forklift, from the smallest nut and bolt to a complete chassis: you will find it all at TVH. TVH has been serving the material handling, industrial, construction and agricultural industries for over 50 years. TVH is a one-stop-shop offering great service, extensive product knowledge and fast delivery. TVH’s headquarters is located in Waregem, Belgium. There are two regional headquarters: one in Olathe, Kansas, for the Americas and one in Hermalle, Belgium, for Europe. TVH has more than 81 locations worldwide with a team of over 5,000 employees. At TVH, we not only want to be the best at what we do, we also want to create a great place to work. We offer our associates a competitive salary, benefits, and the opportunity to learn and grow. Are you ready to grow with TVH? Join our team!

Important dates & deadlines?

Application Deadline

06 Dec 26, 06:00 PM IST

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