TVS Emerald - Head - CRM

About:

1. Customer Database Management
2. Should have knowledge of the entire customer lifecycle from initiation to possession.

3. Create a hassle free and seamless experience for the customer with regards to on-boarding, registration, payments follow-up etc and also to deliver prompt and accurate service to the customer.
4. Prepare various NOCs, letters required for possession process.
5. Responsible for Handing Over of Apartments / Villas / Plots.
6. Plan customer delight / Customer Well being.
7. Customer Complaint Handling.
8. Responsible to enhance the NPS score by improving the customer satisfaction.
Required:
- 14 to 20 years of experience in Real Estate Customer Relations.
- Must have customer handling experience Any Graduates / PG's from reputed college with consistent performance in academics Strong interpersonal Skills, Excellent Communication Skills