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Job Description
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Core Responsibilities
- ● Act as the primary point of contact for each assigned member—building trust, offering
- personalized support, and delivering a consistently high-touch experience.
- ● Bridge the gap between health and technology by helping members understand and leverage
- the Twin platform to make informed lifestyle changes.
- ● Speak to members at a defined frequency, ensuring structured conversations that add value,
- instill motivation, and drive positive health outcomes.
- ● Provide individualized nutrition and lifestyle coaching focused on remissioning chronic
- metabolic diseases and improving overall health.
- ● Motivate and empower members to achieve their health goals through sustained behavior change,
- education, and encouragement.
- ● Interpret and review member health data daily, enabling timely and actionable interventions.
- ● Promote the Twin philosophy: unmonitored dieting is evil to a disrupted metabolism—members
- must heal through scientific guidance, not restriction.
- ● Reiterate the role of the Twin Digital Twin technology consistently to enhance understanding,
- engagement, and trust in the process.
- ● Take full ownership of member adherence, retention, and reactivation, using early signals to
- proactively prevent drop-offs. ● Handle exceptions and escalations calmly and professionally, providing solutions and emotional
- support during moments of distress.
- ● Champion scoreboard-driven performance—monitoring key metrics like member engagement,
- retention, nutrition adherence, and health outcome and referrals.
- ● Collaborate closely with internal teams (Doctors, Coaches & Customer Success) to ensure
- seamless, coordinated care delivery.
- ● Maintain full compliance with Twin Health’s SOPs for data, communication, and service
- excellence.
We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.
Skills
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