Fraud Risk Manager

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

The Fraud Risk Manager is responsible for leading a team of fraud professionals focused on protecting customers and the bank from fraud-related losses while delivering a high-quality customer experience. This role oversees daily operations, monitors performance metrics, ensures regulatory compliance, and drives effective fraud detection, investigation, and resolution activities. The manager partners with business leaders, risk partners, and cross-functional teams to identify emerging fraud trends, mitigate risks, and implement process improvements. They provide coaching, development, and performance management to employees while fostering a culture of accountability, collaboration, and continuous improvement. The role is accountable for maintaining operational controls, managing escalations, supporting audits, and ensuring adherence to policies and procedures. Success in this position requires strong leadership, analytical thinking, risk management expertise, and the ability to influence positive business outcomes in a dynamic fraud environment.

Skills:Must to have :

People Leadership & Team BuildingFraud Detection, Investigation & Risk ManagementCustomer Authentication, Verification & Fraud Prevention Know Your Customer (KYC) Compliance & Due DiligenceOperational Performance Monitoring & Metrics ManagementCritical Thinking, Problem Resolution & Decision-MakingAccountability, Ownership & Results-Oriented Leadership Written, Verbal & Interpersonal CommunicationStakeholder Relationship Management & Cross-Functional Collaboration Conflict Resolution, Escalation Management & Influencing

Good to have :

Coaching, Employee Development & Performance ManagementScam Identification, Customer Education & Resolution Regulatory Compliance, Operational Risk & Control Management Policy Interpretation, Procedure Execution & Governance Management Reporting, Data Analysis & Executive Presentation Workflow Optimization, Process Improvement & Change Management Customer Documentation Review, Research & Decision Support Customer Service Excellence & Quality Assurance Workforce Planning, Staffing & Employee Relations Attention to Detail, Accuracy & Quality Control Strategic Planning, Prioritization & Resource Management Continuous Improvement, Risk Awareness & Change Leadership

Competencies:

Must to have:

Coaching, Development & Performance ManagementPolicy and Procedure AdherenceOperational Performance Monitoring

Good to have :

People Leadership & Team Management Fraud & Risk ManagementCustomer Authentication and verification Customer KYC Requirements Scam Awareness & resolution Regulatory Compliance & Risk ManagementFraud & Risk ManagementCustomer Authentication and verification Customer KYC Requirements Scam Awareness & resolution Regulatory Compliance & Risk Management

Roles & Responsibilities:

Location - Chennai.

Experience - 8 +Years (3years in Team handling)

Location expectationsThis role requires working from a U.S. Bank location 5 days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. - https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.