Specialist Player Experience Interactions (Customer Service - Email And Chat Support)
Operations Maintenance & Support
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Job Description
Ubisofts 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassins Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
- As a Specialist Player Experience Interaction, you will work on the Tier 2 (higher level) Escalation queues for the following subjects: Accounts, Tech, Non-Tech, Activations, Bans & Ecommerce. These tickets will be firstly handled by Teir1 agents through the Worldwide queues.??
- You will help provide a quick and detailed response to our Players with a high level of knowledge. You will have empowerment on new tools to deal with these cases and use your knowledge to help create new ways to shift left on processes to try and drive down interaction times for our Players.??
- You will work closely with your teams and surrounding departments to create new processes and a lot of the time will be the go-to team to help trial our new ways of working before they are rolled out globally to our internal & external partners. You will also find yourself in a position where you may take part in projects or even have the time to innovate and create your own projects to help towards our global strategic goals.??
- You will still have an element of Tier1 work, but this is only when the Tier2 queues are cleared. You will act as a knowledge and tools specialist which will allow you to demonstrate great customer service but also in a position where you can help other agents with their queries and especially helping drive down mis-handled cases with your expertise.??
- You will still be held to the same standards of quality within your work, we want our players to feel they are in safe hands. You will also help Tier3 teams by either escalating the correct cases to them or helping them identifying incidents that may need a closer look to provide an overall resolution to ongoing issues. You will also be able to help identify which work could be shifted left from Tier3 and allow Tier2 to be empowered on new and exciting opportunities.
Problem solving mindset
Good interpersonal skills
Punctuality
Min 2 years of experience in customer servicespecifically within frontline or back-office channels (e.g., chat & email).
Computer skills
Additional Information
- International collaboration game projects & AAA IPs.
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- Access to cutting-edge hardware.
- Experience using hottest internally developed game engines.
- Proficient and fun-to-work-with colleagues.
Skills
Customer ServiceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.
Ubisoft’s story begins with a family. The five Guillemot brothers, who saw an opportunity in the growing software development business, founded Ubisoft in 1986 to create and distribute video games around the world. Starting from its first releases like Zombi for the home computer, to the hit 90s platformer Rayman, Ubisoft’s early creative spirit paved the way for its future.
As Ubisoft grew from a family business to a global organization, our desire to embrace new ideas and technologies has never wavered. Whether that’s by pioneering dynamic lighting for Tom Clancy’s Splinter Cell on the PlayStation 2, getting players moving with motion controls in Just Dance, or building complex systemic open worlds in Assassin’s Creed, Watch Dogs, and The Division, finding exciting new ways to make games is more than just a business strategy – it’s part of our DNA.
At its core, Ubisoft is defined by its people. We welcome talent of all backgrounds and from all over the world to create unforgettable games and bring to life ideas that would otherwise be impossible. Today, Ubisoft’s 45+ studios and more than 21,000 employees make up a diverse global team that helps us bring joy to all types of players from all over the globe.
Important dates & deadlines?
Application Deadline
20 Mar 25, 04:29 PM IST
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Specialist Player Experience Interactions (Customer Service - Email And Chat Support)
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