Customer Support Representative

We are seeking a dedicated Customer Support Representative to join our team in Hyderabad for an international voice process. The ideal candidate will have a passion for providing exceptional customer service and will be responsible for handling customer queries related to billing and order management. This role requires excellent verbal communication skills and the ability to interact confidently with US customers. Key responsibilities include managing customer inquiries, resolving issues, and providing timely updates. You will also maintain accurate records using CRM and web-based tools, and identify opportunities for upselling and cross-selling to achieve business targets. The position requires a minimum of 1 year of experience in an international voice process, with a preference for candidates who have experience in customer support, customer success, onboarding, or order management. Candidates should be comfortable working in a night shift environment and must be available for 24/7 rotational shifts. We offer a competitive salary structure based on experience, with opportunities for growth within the company. If you are a proactive individual with a strong customer focus, we encourage you to apply and join our dynamic team.