Technical Support Executive

Key Responsibilities

• Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve application, device, and system-related issues.
• Monitor system alerts and proactively identify potential issues.
• Coordinate with development, DevOps, and QA teams for complex issue resolution.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Assist clients with application usage, configurations, and best practices.
• Ensure adherence to SLAs and timely communication with clients.
• Perform basic database checks and validations as required.
• Support application updates, patches, and deployments when needed.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–3 years of experience in a technical support or application support role.
• Strong understanding of software applications, databases, and basic networking.
• Experience with ticketing tools and customer support workflows.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in shifts and handle international clients (if applicable).

Preferred Skills (Good to Have)

• Experience with GPS tracking, IoT platforms, or fleet management systems.
• Knowledge of SQL commands and REST APIs.
• Exposure to cloud platforms (AWS).
• Experience working in a SaaS or B2B environment.

Key Competencies

• Customer-centric mindset
• Attention to detail
• Time management and prioritization
• Team collaboration
• Ability to work under pressure

Preferred Candidate Profile

• Male candidate preferred due to shift requirements and operational needs.
• Prior experience in International Technical Support is an added advantage.