Officer-Housing Loan Operations

Job Title

Grade

Department

Location

Sub-Department

Type of Position

Reports To

Reporting Into

Role Purpose / Objective

• Coordinate with business and Vendor for meeting daily productivity against business targets
• Coordinate between Cash Group and Operations for accurate funding
• To resolve customer grievances
• Ensure adherence to process and regulatory compliance

Key Duties / Responsibilities of the Role

Business/Financials

• Process loan within the agreed SLA
• Publish daily MIS to support Business

Customer

• Ensure the branch grievances are addressed and resolved within the stipulated time frame.
• Maintain accuracy in Financial Transactions viz. Loan Amount, Processing Fee, Insurance, and other income and expenses ledgers.
• Timely dispatch of customer collaterals on loan closures

Internal Process

• Tally the Branch Working Date, Cash In Hand Operations ledgers daily.
• Monitor records unit to ensure process compliance and Customer confidentiality
• Audit of high value documents
• Monitoring of physical documents against image based processing
• Monitoring of post disbursal documents (RO copy etc.)
• Scrutinize property document against the legal opinion report.

Learning Innovation

• Update yourself about SOPs pertaining to the transactions handled.
• Complete all mandatory self-learning modules in Swayam and attend all classroom trainings nominated to.

Minimum Requirements of Knowledge & Skills

Educational Qualifications

• Graduate in any discipline

Experience

• 2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude

Functional Skills

• banking ops processes
• Finacle
• CRMapplications
• Siebel
• FCRM
• MS Excel
• MS Word

Behavioral Skills

• Goodcommunication skills both oral and written
• Goodinterpersonal management skills
• Problemsolving skills

Location - Kolkata,Siliguri,Agartala,Patna