Customer Relationship Manager

Company Description

Ujjivan Small Finance Bank Limited, a subsidiary of Ujjivan Financial Services Ltd., is a licensed small finance bank operating under the Banking Regulation Act of 1949. Commencing operations in February 2017, the bank gained Scheduled Bank status in August 2017. With 752 branches across 26 states and union territories, Ujjivan is dedicated to serving unserved and underserved customers currently outside the formal banking system, with the mission to establish a leading mass-market bank. The bank takes pride in adopting a state-of-the-art approach to delivering financial services with inclusivity at its core.

Role Description

This is a full-time, on-site role for a Customer Relationship Manager based in Cuddalore. The responsibilities include building and maintaining strong relationships with clients, resolving client issues, assisting with banking and financial services, and ensuring a high level of customer satisfaction. The role also involves conducting regular client interactions, identifying customer needs, and delivering tailored banking solutions while upholding the values and mission of the organization.

Qualifications

• Strong interpersonal, communication, and customer service skills
• Proficiency in relationship building and conflict resolution
• Ability to identify customer needs and provide effective financial solutions
• Adaptability and willingness to work in a dynamic, client-facing environment
• Knowledge of banking and financial services, with familiarity in handling banking operations
• Bachelors degree in Finance, Business Administration, or a related field
• Proficiency in local and English language communication (both verbal and written)
• Prior experience in customer relationship management or banking is an advantage