Technical Support

Skills:

Communication skill, Trouble shooting skill, LAN, Product Testing, Configuration, Technical Support,

Job Summary

We are seeking a skilled and customer-focused Technical Support Engineer to provide both pre-sales and post-sales technical support for our weighing scale products. The role involves troubleshooting, customer training, installation, configuration, and ensuring seamless communication between sales, customer success, and clients.

Roles & Responsibilities

• Provide before and after-sales technical support to customers.
• Perform troubleshooting and offer training to customers via email, telephone, or personal visits.
• Conduct product testing, configuration, packing, and installation as required.
• Track and handle quotes, orders, deliveries, customer needs, and complaints efficiently.
• Coordinate between the sales team, customer success team, and customers to ensure accurate communication and fulfillment of customer requirements.
• Prepare technical and sales support documents, maintain process documentation, and create regular reports.

• Diploma or Degree in Engineering or a related technical field.
• Minimum 2 years of experience in technical support within the Weighing Scale industry.
• Strong customer service orientation and ability to manage multiple client needs.
• Excellent troubleshooting skills and ability to work independently.
• Good communication skills in English and Hindi.
• Proactive and aggressive work approach, with willingness to travel as required.