Customer Care Executive

1. Key Responsibilities

• Handle and resolve customer complaints and escalations professionally.
• Manage high-priority and critical customer concerns.
• Coordinate with internal departments to ensure timely resolution.
• Follow up with customers until their issues are resolved.
• Maintain escalation records and prepare daily MIS reports.
• Ensure customer satisfaction through effective communication.
• Identify recurring issues and suggest process improvements.
• Handle inbound and outbound customer calls.

2. Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Experience in handling customer escalations and complaints.
• Ability to manage difficult customers professionally.
• Good coordination and follow-up skills.
• Customer relationship management.
• Basic knowledge of MS Excel and CRM tools.