Customer Service Executive US Voice Process

Industry: BPO / KPO / ITES / CRM

Experience: 1–8 Years

Salary: 4–6 LPA

Work Mode: Work from Office

Location: Bangalore

Job Summary

Looking for customer service professionals to handle inbound customer interactions for the US geography, primarily related to loan/mortgage servicing. The role involves resolving customer queries, maintaining accurate information, handling complaints, and ensuring quality customer service.

Key Responsibilities

• Handle inbound US customer calls and resolve loan/servicing-related queries.
• Update and maintain customer/loan information accurately in servicing systems.
• Handle customer complaints and provide appropriate resolution or escalation.
• Use autodialing/servicing systems as required.
• Meet defined productivity, quality, and customer service targets.
• Ensure compliance with process guidelines and service standards.
• Identify opportunities for process improvement and efficient issue resolution.

• Minimum 1 year of English voice process / call center experience is mandatory.
• Strong English communication skills – verbal and written.
• Graduate preferred; undergraduate candidates must have at least 1 year of call center experience.
• US geography/customer handling experience is preferred but not mandatory.
• Mortgage/loan servicing experience is an added advantage.
• Strong customer handling, problem-solving, and interpersonal skills.
• Candidates should be flexible with shift changes and split weekly offs.

• Shift: 6:30 PM – 3:30 AM IST
• 5 days working | Work from Office
• Split weekly offs
• Cab facility: Pickup & Drop
• Performance-based incentives available
• Non-sales inbound voice process

India Round → US Hiring Manager Round → HR

Skills: english communication skills,handling,mortgage,call center experience,problem-solving,loan servicing,english voice process