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Job Description
Job Title: Academic Advisor
Company: UNext Learning Pvt. Ltd.
Location: Bangalore
:
- Support students throughout their academic journey and ensure a smooth learning experience.
- Handle student queries related to academics, fees, LMS, assignments, and examinations.
- Make inbound and outbound calls and respond to student emails and chats.
- Track students academic progress, assignment submissions, and semester requirements.
- Coordinate with internal teams to resolve student issues within the defined timelines.
- Motivate students to complete their courses and register for the next semester.
- Maintain student records, update MIS reports, and ensure high student satisfaction.
Requirements:
- graduate degree
- 1–6 years of experience in academics or student counselling.
- Excellent communication and interpersonal skills.
- Basic knowledge of MS Excel, CRM, and ticketing tools.
- Experience in inbound and outbound calling is preferred.
- Willingness to work on a rotational weekend schedule.
Skills
Student CounselingStudent EngagementAfter Sales SupportPost Sales SupportCustomer RetentionPostSalesAcademicsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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