Customer Success Manager

Company: U-Next Learning Pvt. Ltd.

Location: Bengaluru Location : MG ROAD BANGALORE NEAR LIDO MALL , HYATT CENTRIC MG ROAD HOTEL

Experience: 2- 5 Years

Qualification: Postgraduate in Management, Commerce, Journalism, Computer Applications, IT, or a related stream

Joining: Immediate Joiners Preferred

Job Summary

We are looking for a student-focused and proactive Academic Advisor to ensure a seamless academic experience for students throughout their learning journey. The ideal candidate should have strong communication and problem-solving skills, experience in student counselling or academic support, and the ability to manage student queries effectively.

Key Responsibilities

• Act as the primary point of contact for students regarding academic and administrative queries.
• Coordinate with university departments, course coordinators, and faculty to resolve student concerns.
• Handle inbound and outbound calls, emails, and chats related to academic progress, fee payments, LMS access, assignments, and semester requirements.
• Track student progress and ensure timely completion of assignments, internal assessments, project submissions, and other academic activities.
• Proactively follow up with students to improve engagement, semester re-registration, and course completion rates.
• Provide accurate and timely information while maintaining high standards of student satisfaction.
• Identify and escalate complex issues to the relevant teams and ensure resolution within defined timelines.
• Maintain student records, update MIS reports, and follow established academic support processes.
• Build strong relationships with students and internal stakeholders to enhance the overall learning experience.
• Ensure timely submission of internal assessments, project synopsis, and project reports.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal, counselling, and relationship-building abilities.
• Knowledge of university academic processes and student support operations.
• Experience with CRM tools, ticketing systems, or student management platforms.
• Proficiency in MS Excel, MIS reporting, and PowerPoint.
• Strong problem-solving, multitasking, and organizational skills.
• Ability to work under pressure and handle student concerns professionally.
• Experience handling inbound and outbound calls is preferred.
• Willingness to work on weekends on a rotational basis.

Eligibility Criteria

• Postgraduate qualification in Management, Commerce, Journalism, Computer Applications, IT, or a related field.
• 26 years of experience in academic counselling, student support, or academic operations.
• Immediate joiners or candidates with a short notice period are preferred.

Interested Candidates

Candidates with relevant academic counselling or student support experience who can join immediately are encouraged to apply.