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Job Description
- As a Customer Support Executive, you will be responsible for answering inbound calls and assisting customers with their queries, requests, and complaints. Additionally, you will raise requests and complaints on behalf of the customers in the CRM tool, generate leads, and educate customers about new products and their benefits. It is essential to maintain and adhere to compliance guidelines, capture problem indicators, suggest improvements, and meet monthly scorecard parameters including quality, efficiency, and accuracy. Ensuring that sales targets are met and maintaining adequate knowledge levels on products, processes, and systems used are also key responsibilities.
To excel in this role, you must possess excellent verbal communication skills, the ability to comprehend, capture, and interpret basic customer information, and a strong focus on customer service. The job entails working full-time on a permanent basis, with no sales, no target, no outbound calls, and no night shifts. Fluency in Hindi and English is a must, and proficiency in Hindi is required. The work location is in Nungambakkam, Chennai.
The benefits offered include Provident Fund, and the work schedule includes day shifts, morning shifts, and rotational shifts. The ideal candidate for this position would preferably have a Bachelor's degree.,
Skills
Customer SupportCustomer ServiceVerbal Communication SkillsCustomer Service FocusIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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