Inbound Customer Service Representative

As an Inbound Customer Support Executive, you will be an integral part of the Inbound Process Team, where your primary responsibility will be to handle customer interactions with professionalism and a problem-solving attitude.

Key Responsibilities:

• Attend and manage inbound customer calls to address queries, requests, and complaints efficiently.
• Accurately log requests and complaints in the CRM system for future reference.
• Educate customers about new products, features, and benefits to generate potential leads.
• Ensure strict adherence to all compliance and quality standards during customer interactions.
• Identify recurring issues and provide suggestions for process improvements to enhance customer experience.
• Meet monthly targets related to quality, efficiency, and accuracy as per Scorecard KPIs.
• Stay updated with product knowledge, process updates, and system enhancements.
• Work towards achieving defined sales targets by effectively pitching products and services to customers.

Qualification Required:

• Excellent verbal communication skills are essential for effective customer interactions.
• Fluency in both English and Hindi is mandatory.
• Ability to understand, capture, and interpret basic customer information accurately.
• A customer-centric approach with strong problem-solving abilities is crucial for resolving customer queries effectively.

Additional Company Details:

The company offers rotational shifts for the Inbound Customer Support Executive role. Women candidates will not be scheduled for night shifts. The eligibility criteria include age below 32 years and any degree qualification. This is a full-time, permanent position suitable for freshers.

Please note that the work location for this role is in person.,