Credit Bureau & Operations Specialist

Industry: NBFC / Digital Lending / Financial Services

• Working knowledge of CIBIL, Experian, Equifax, and CRIF High Mark processes.
• Practical understanding of credit bureau reporting, disputes, corrections, and reconciliation.
• Working knowledge of CKYC/CERSAI and KYC operations.
• Experience handling customer grievances and escalated operational complaints.
• Experience with LMS/CRM or loan-servicing platforms.
• Strong Excel/Google Sheets skills and ability to work with large datasets.
• Good understanding of loan repayment, DPD, outstanding, closure, NOC, and refund processes.
• Strong analytical and reconciliation skills.
• Good written and verbal English communication.
• Ability to coordinate with multiple teams and follow up until closure.
• Strong attention to detail and ownership of assigned cases.