Principal Presales Solution Architect - Digital Workplace

What Success Looks Like In This Role

• Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLAs, contacts and events count, AHT, ToT, etc,).
• Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach.
• Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes.
• Lead the solution reviews and obtain approvals from key stakeholders prior to submission.
• Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW

• Bachelors degree in business, finance, or technology or equivalent
• Strong English language skills are mandatory
• 8+ years experience in End User Managed Services/ Digital Workplace Services (e.g. End User Service Desk, Field Services and Supply Chain, End User Device Management, Productivity and Collaboration) with 2-3 years presales solution architect experience preferred
• Has a good understanding of competitive landscape, products and/or services
• Excellent communication, analytical and troubleshooting skills
• Experience in pre-sales solution design for end user services, proposal development, design review & design trade off decisions, winning theme development, and presentation skills
• Experience developing cost/benefit analysis and determining the risk associated with a given solution

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