Reporting - Operations Analysis Mgr

What Success Looks Like In This Role

Job Title: Operations Analysis Mgr

Location: Bangalore

Who We Are

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

• Advanced operational analytics.
• Expert Understanding on all Areas we deliver Reporting Services
• Lead Multiple Special Projects across Regions/ Global/ Sub SL wide.
• Primarily work with multiple stakeholders across globe and drive multiple projects across regions/SL
• Basic involvement in strategy formulation/ Organization planning/ market Analytics and modelling
• Manage the team of Analyst associates.
• Career Planning and Performance Management
• Ownership on managing escalations to closure
• Governance across Regions and Service Lines
• Participate in Go/No-Go decisions for Go-Live on accounts
• Function independently as Regional SPOCs / Practice Leads.
• Own Costs & Organizational Goals and Targets
• Identifies opportunities for process improvement, and works with team to implement short- and long-range organizational objectives and operating procedures to address those opportunities.
• Works with Managing Partner(s) to monitor and evaluate operational effectiveness and profitability, and effect change as required to meet the objectives of each Group within the organization.
• Solicits feedback from Practice Partners and their Operations leaders on existing processes or gaps in process. Communicates this feedback to the Operations Director and Managing Partner(s). Follows up with Practice Partners and Operations leaders on status of feedback.
• Acts as a central hub for the Managing Partner(s) organization executing common standards, templates, processes, and expectations.
• Works closely with the Operations Director and support organizations to drive a uniform approach in the development and communication of processes and procedures.
• Works closely with the Practice Partner Operations leaders to understand issues that require elevation.
• Supports communication vehicles to continually update the Managing Partner(s) and Practice Partners of operational changes or key activities required to achieve success.
• Manages operational projects including the collection and dissemination of information and communicates results to Operations Director and Managing Partner(s).
• Advanced operational analytics.
• Expert Understanding on all Areas we deliver Reporting Services
• Lead Multiple Special Projects across Regions/ Global/ Sub SL wide.
• Primarily work with multiple stakeholders across globe and drive multiple projects across regions/SL
• Basic involvement in strategy formulation/ Organization planning/ market Analytics and modelling
• Manage the team of Analyst associates.
• Career Planning and Performance Management
• Ownership on managing escalations to closure
• Governance across Regions and Service Lines
• Participate in Go/No-Go decisions for Go-Live on accounts
• Function independently as Regional SPOCs / Practice Leads.
• Own Costs & Organizational Goals and Targets
• Identifies opportunities for process improvement, and works with team to implement short- and long-range organizational objectives and operating procedures to address those opportunities.
• Works with Managing Partner(s) to monitor and evaluate operational effectiveness and profitability, and effect change as required to meet the objectives of each Group within the organization.
• Solicits feedback from Practice Partners and their Operations leaders on existing processes or gaps in process. Communicates this feedback to the Operations Director and Managing Partner(s). Follows up with Practice Partners and Operations leaders on status of feedback.
• Acts as a central hub for the Managing Partner(s) organization executing common standards, templates, processes, and expectations.
• Works closely with the Operations Director and support organizations to drive a uniform approach in the development and communication of processes and procedures.
• Works closely with the Practice Partner Operations leaders to understand issues that require elevation.
• Supports communication vehicles to continually update the Managing Partner(s) and Practice Partners of operational changes or key activities required to achieve success.
• Manages operational projects including the collection and dissemination of information and communicates results to Operations Director and Managing Partner(s).

Key Qualifications

• A minimum of 6 years of experience in business operations, program management and/or related areas of expertise.
• A bachelor’s degree or equivalent working experience required.
• Exceptional ability to collect, analyze, and interpret qualitative and quantitative data.
• Proficiency in working with a team to identify business process improvements delivering significant value to an organization.
• The ability to build strong working relationships with the Managing Partner(s), Practice Partners, Support Organizations, and Practice Operations leaders.
• Outstanding interpersonal skills, including the ability to work effectively in a consensus-driven organization and to create consensus-based support for strategies and processes.
• Excellent writing and verbal communication skills; the ability to interact credibly with all levels in an organization, tailoring communications effectively for different groups and stakeholders.

Job Specific Skills

• Report (Purpose) Definition - Advanced
• Generic BI data processing concepts – Advanced
• SQL – Advanced
• Excel – Advanced
• Troubleshooting – Advanced
• Python - Intermediate

BI Product Specific

Power BI - Advanced

MSBI(SSRS, SSIS, SSAS) – Advanced

End User & Source System

• ITSM / ITIL– Advanced
• Service Now – Advanced
• Certificates or Equivalent experience – Intermediate

Business

• Communication – Advanced
• Interpersonal Skills – Advanced
• Business Awareness – Advanced
• Attention to detail, time management, innovation, reliability.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.