Student Support Services Specialist

:

The College of Humanities and Social Sciences is recognized as one of the leading colleges in the UAEU. It serves a diverse academic community of more than 5,000 students and approximately 200 faculty and staff members. The College seeks to recruit a qualified and dedicated professional to join its Student Support Services team, contributing to the development of student services, enhancing the overall university experience, and supporting students' academic success. Key responsibilities: • Student support: Answer inquiries, explain university policies and procedures, follow up on cases, requests, and complaints, and support students facing academic difficulty or probation. Connect students with advising, counseling, and assistance programs. • Coordination: Act as liaison between the Assistant Dean for Student Affairs’ office, university departments, and external organizations. Arrange meetings, handle correspondence, and track requests until completion. • Academic monitoring and retention: Review performance data, help identify at-risk students, support early alert systems and study plans, and contribute to retention initiatives. • Programs and events: Help plan student activities, orientations for new students, workshops, and recognition and award programs. • Administration and reporting: Prepare correspondence, reports, and minutes in Arabic and English, compile statistics, maintain confidential student records, use university systems, and manage email follow-up.

Minimum Qualifications:

Bachelor's degree from a recognized university, with no restriction on the field of study.

Experience/Skills:

• At least 2 years of relevant experience in student services, administration, or coordination, preferably in higher education • Excellent English, strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook), and ability to learn new systems quickly • Strong written and verbal communication in Arabic and English, organization and multitasking, problem-solving and sound judgment, data and report handling, teamwork, confidentiality, attention to detail, working under pressure, and good customer service across diverse backgrounds.

Preferred Qualifications:

Master’s degree in a relevant field.