Desktop Support Engineer (Entry Level)

Company Profile:

Synersoft, creator of the SME technology platform BLACKbox, is an incubated portfolio company of CIIE IIM Ahmedabad. The company develops IT solutions for Small and Medium Enterprises (SMEs), supporting Indias employment and economic growth.

Synersoft promotes workplace diversity, strictly prohibits child labor, and follows a transparent, performance-based appraisal and recruitment process.

• Install and provide technical support for Synersoft BLACKbox solutions for customers in Mumbai.
• Provide remote support using tools such as TeamViewer or Ammy Admin.
• Visit customer locations when required for installation, maintenance, or troubleshooting.
• Support and manage BLACKbox features including:
• Firewall
• File Server
• Mail Server
• Endpoint Security
• Storage & Backup
• Domain Controller
• Diagnose and resolve system, network, and software issues.
• Maintain proper documentation of installations and support activities.

• Knowledge of computer assembly and hardware troubleshooting
• Installation and configuration of Windows OS and Linux
• Network configuration and troubleshooting
• Configuration of routers and switches
• Good English communication skills
• Must own a two-wheeler and be willing to travel

• CCNA certification preferred

• Diploma in Computer & Networking
• MCSE / MCSA
• BE / B.Tech (IT / Computer Science or related field)