Installation And Support Engineer

:

The Desktop Support Engineer (L2) will provide installation, configuration, and technical support for Synersofts flagship solution BLACKbox—a comprehensive IT product integrating:

• Firewall
• File Server
• Mail Server
• Endpoint Security
• Storage & Backup
• Domain Controller

Support will be delivered through:

• Remote sessions (TeamViewer)
• On-site visits across Ahmedabad as required

Key Responsibilities:

• Installation, configuration, and troubleshooting of Windows & Linux operating systems
• Desktop & laptop assembly, hardware diagnostics, and basic repairs
• Network configuration and troubleshooting (LAN/WAN)
• Router, switch, and firewall configuration for client setups
• Support and maintenance for BLACKbox deployments
• Ensure timely resolution of client issues through remote or onsite support
• Documentation of support cases and escalation as needed

Candidate Profile:

• Strong hands-on knowledge of:
• Computer hardware assembly
• Windows OS installation & troubleshooting
• Linux fundamentals
• Network configuration (IP, DHCP, DNS)
• Basic routing & switching
• Good verbal and written communication skills (English fluency required)
• Must own a two-wheeler and be willing to travel within Ahmedabad
• Customer-oriented mindset with a problem-solving approach

Qualifications & Experience:

• Experience: 1–2 years (preferably CCNA certified)
• Preferred Qualifications:
• Diploma in Computer & Networking
• MCSE / MCSA
• B.E. (Computer / IT)