Sales Coordinator

Sales Coordinator - International Market

Role Summary

The Sales Coordinator - International Market will act as a central execution anchor between sales team, and internal functions (production, logistics, marketing, and material management) to ensure accurate order processing, timely deliveries, and seamless customer support.

Key Responsibilities

• Order Management & Execution Control
• Ensure accuracy of specifications, pricing, and commercial terms
• Coordinate with internal stakeholders (sales, technical, production) for order readiness and approvals
• End-to-End Order Tracking
• Track orders from booking to dispatch readiness
• Proactively follow up with production, material, and logistics teams to ensure adherence to committed timelines
• Sales Support (Pre & Post Sales)
• Provide backend support for client inquiries and technical coordination, Ensure timely response and follow-up until closure
• Support international sales team with:
• Samples coordination
• Product collaterals
• Presentations and client submission documents
• Assist in pre-qualification and tender support activities
• Inquiry Management & Lead Coordination
• Manage inbound global inquiries (website, email campaigns, calls, social platforms)
• Assign leads to respective sales managers and track progress until closure
• Market Intelligence & Database Management
• Conduct region-wise market research
• Build and maintain structured databases of potential clients, consultants, and projects
• Support digital marketing campaigns with targeted data
• MIS, Coordination & Process Efficiency
• Prepare and maintain MIS reports
• Collaborate cross-functionally with:
• Marketing
• Production
• Logistics
• Material Management
• Improve coordination efficiency and turnaround time
• Handle multiple tasks with accuracy, speed, and structured follow-ups
• MIS Reporting & Data Accuracy
• Maintain and update MIS reports (order status, pipeline tracking, inquiry conversion)
• Ensure accuracy and real-time availability of sales data for management review
• Cross-Functional Coordination
• Work closely with:
• Production (capacity & timelines)
• Material Management (availability)
• Logistics (dispatch planning)
• Marketing (global campaigns & collaterals)
• Ensure seamless execution and quick issue resolution
• Process Efficiency & Customer Experience Enhancement
• Identify gaps in order processing and coordination workflows
• Drive improvements in turnaround time and response quality
• Ensure high service standards for international clients and partners

• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Well-organized and responsible with an aptitude in problem-solving
• Self-motivated, Quick learner & Independent Mindset
• Strong analytical and problem-solving ability
• Ability to multitask with speed and accuracy
• Ability to communicate clearly and people skills

• Familiarity with ERP systems
• Experience with CRM tools like Zoho CRM, SAP, or Salesforce
• Proficient in MS Excel & reporting
• Comfortable with WhatsApp / Business communication tools
• Exposure to AI tools (preferred)
• Experience working with clients from SEA, GCC, USA/Europe market

• Bachelors Degree (any discipline)
• 5+ years of experience handling same role
• Preference will be given to employees from same industry