Univest - Head - Offline Retail Expansion

About Univest:

Univest is a fast-growing fintech platform committed to reshaping wealth management and stockbroking in India. As part of our growth phase, we are expanding our physical footprint through high-tech, customer-centric retail stores and experience centres across the country.

Role:

We are looking for a zero-to-one business builder to construct our offline retail strategy from scratch. You will own the complete offline retail lifecycle - from micro-market site selection, lease negotiations, and store design to customer experience journeys, daily operations, and store-level P&L performance.

Key Responsibilities:

• Retail Expansion & Real Estate: Define city-wise rollout strategy, identify high-footfall micro-markets, negotiate property leases, and evaluate location-level ROI and rental benchmarks.
• Store Build & Infrastructure: Standardize Univest store formats, collaborate with architects/vendors, manage store launch budgets, and create repeatable opening SOPs.
• Customer Experience (CX) Design: Map the physical customer journey across walk-ins, account opening, product education, and support; integrate offline interactions with Univest's digital CRM.
• Store Operations & Commercial Performance: Own store-level unit economics, customer acquisition costs, demat account activations, and overall store profitability.
• Governance & Regulatory Compliance: Ensure all physical locations strictly adhere to financial services, exchange, and regulatory guidelines regarding customer interaction and data privacy.

Key Performance Indicators (KPIs):

• Number of store/experience centre launches executed on schedule
• Capital expenditure efficiency and cost per store launch
• Walk-in footfalls, lead generation, and Demat conversion rates
• Store payback period, revenue, and contribution margin per store

Ideal Candidate Profile:

• 8 - 15 years of leadership experience in retail network expansion, real estate acquisition, store operations, or omnichannel strategy.
• Background in consumer-facing industries such as fintech, banking, telecom, electronics, or modern retail formats.
• Demonstrated track record of opening and managing a multi-city physical footprint from pilot phase to scale.
• Deep financial discipline around store-level unit economics, rent-to-revenue ratios, and payback cycles.