Unloadbox - Operations Head - IIM/FMS/MDI/XLRI

Operations Head (Only MBA-Full time with Tier 1 Institute)

About the Role :

We are building a fast-growing, multi-brand retail business and are looking for someone who can own, scale, and lead operations end-to-end. This is not a maintenance role - its for someone who thrives in a high-growth, high-ownership environment, loves solving problems on the ground, and can turn strategy into execution across teams.
What Youll Own :
1. Business Ownership & Growth :
- End-to-end ownership of retail operations with full P&L accountability.
- Drive revenue, improve margins, and unlock growth opportunities.
2. Operations at Scale :
- Build and streamline processes across multiple brands.
- Ensure strong SOP adherence while continuously improving efficiency and execution.
3. Sales & Performance Engine :
- Track and improve key metrics like conversion, ATV, productivity, and store performance.
- Bring a sharp, data-driven approach to decision making.
4. Team Leadership :
- Lead from the front - manage Area Managers and store teams, build a strong leadership pipeline, and create a high-performance culture.
5. Cross-Functional Impact :
- Work closely with HR on hiring, retention, and culture.
- Partner with Marketing to drive footfall, local campaigns, and customer engagement.
6. Customer Experience :
- Ensure a consistent, high-quality customer experience across brands.
- Continuously raise the bar on service and in-store execution.
What Were Looking For :
- MBA from a Tier 1 B-School (mandatory)
- 5 - 7 years of experience in retail, e-commerce, or omnichannel businesses
- Experience managing multi-brand or multi-location retail operations
- Strong understanding of retail metrics, store operations, and team management
- Someone who is hands-on, execution-focused, and comfortable in a fast-paced environment
- High ownership mindset with the ability to build and scale teams