Customer Support Specialist

Job Title: Customer Support Specialist (US Market)

We are looking for a proactive and detail-oriented Customer Support Specialist to manage end-to-end coordination for launching new exclusive locations while also handling US market support through voice and chat processes.

Key Responsibilities

• Manage end-to-end processes for launching new exclusive locations.
• Coordinate with internal teams including Operations, Marketing, Finance, and Admin to ensure readiness before launch.
• Conduct site visits to assess location feasibility and operational requirements.
• Handle timeline management, vendor coordination, procurement, and logistics for new openings.
• Ensure compliance with company standards, legal requirements, and operational guidelines.
• Support post-launch activities and ensure smooth transition to operations teams.
• Identify potential risks and proactively implement solutions to keep projects on track.
• Manage US market customer interactions via voice and chat support.
• Handle independent account management with a high level of ownership.

Required Qualifications

• Proven experience in US market (voice and chat support).
• Experience in operations, account management, or new store/location launches.
• Strong ability to multitask and manage responsibilities independently.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience working with vendors, contractors, or facility teams.
• Strong problem-solving and decision-making abilities.
• Ability to work under tight deadlines and manage multiple projects simultaneously. Candidates with own vehicle for conveyance will be preferred.

Work Location & Benefits

• Nearest metro station: Electronic City Metro Station
• Meal facility provided.
• Excellent working culture with a collaborative and supportive environment.
• Strong growth and career advancement opportunities.
  

Shift Timings

• 7:00 PM 4:00 AM IST, 8:00 PM 5:00 AM IST