Posted: 8 months ago
Posted: 8 months ago
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Job Description
INTERNAL JOB POSTINGS & CAREER DEVELOPMENT OPPORTUNITIES-
GBS Fraud Analyst - Grade 8
Night shifts (5 days working, Monday to Friday) 6.00 pm to 3.00 am IST.
JOB DESCRIPTION
Summary:
The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates thefield and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications.
Responsibilities and Duties:
- Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
- Reviewing, responding and taking action on customer inquiries for Fraud.
- Monitors and investigates suspicious use of UPS products, processes, and services.
- Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
- Work with all levels of management, both internal and external toward resolution.
- Interface with customers.
- Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.
Knowledge and Skills:
- Fluency in English is essential both written and verbal, English comprehension.
- 2+ years of Customer Service, Credit Collection or Billing experience Preferred.
- Understanding ofgeneral finance and accounting practices: Billing, A/R, customer profile software applications etc.
- Fraud related investigation and conflict management skills is an advantage.
- Good analytical skills with an aptitude for problem solving.
- Attention to detail.
- Effective listening and communication skills.
- Good customer relationship skills.
- Knowledgeofgeneral operational processes and systems: IVP, On Demand, QWS.
- Understanding of the pickup and delivery process.
- Ability to manage conflict with customers and fraudsters.
- Proficient knowledge and useof Microsoft applications (Access, Excel, Word, etc.).
- Effective time management skills, flexibility and ability to adapt to change.
- Self-starter with ability to multitask and work independently under pressure.
Skills
FinanceTime Management SkillsROperationsTime ManagementCustomer ServiceIdsAccountingCustomer RelationshipDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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