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Job Description
- Define and own the long-term AI product vision for customer experience, chatbots, and recommendation systems.
- Translate business goals and customer needs into scalable AI-first product roadmaps.
- Identify opportunities where AI can meaningfully reduce friction, improve engagement, and drive business outcomes.
- Lead the design and evolution of conversational AI platforms (chatbots, virtual assistants, voice/text interfaces).
- Drive automation of customer support, onboarding, education, and issue resolution journeys.
- Continuously improve accuracy, intent recognition, and contextual intelligence of AI interactions.
- Own AI-powered recommendation systems across the user lifecycle (onboarding, trading, investing, engagement).
- Partner with Data Science teams to leverage behavioural, transactional, and contextual data.
- Balance personalization with compliance, explain ability, and user trust.
- Work closely with Engineering, Data Science, Design, Compliance, and Business teams to deliver AI products at scale.
- Act as the single-threaded owner for AI CX initiatives from discovery to launch and optimisation.
- Influence senior stakeholders with clear narratives, data-backed decisions, and measurable outcomes.
- Define success metrics (adoption, accuracy, CSAT, containment, conversion, engagement).
- Run rapid experimentation, A/B testing, and continuous iteration.
- Ensure solutions are scalable, secure, and compliant with regulatory requirements.
- Mentor and grow high-performing product managers.
- Build a strong culture of customer-first thinking, experimentation, and responsible AI usage.
- 10+ years of product management experience, with significant ownership of customer-facing digital products.
- 4+ years of hands-on experience building AI-driven products, preferably in CX, chatbots, recommendations, or personalisation.
- Strong understanding of AI/ML concepts (NLP, LLMs, recommendation systems) and how to apply them in real-world products.
- Proven experience working closely with Data Science and Engineering teams.
- Experience in fintech, consumer internet, or large-scale digital platforms is strongly preferred.
- Deep customer empathy with the ability to translate complex problems into simple, elegant solutions.
- Strong communication and stakeholder management skills, including leadership-level alignment.
- Comfortable operating in ambiguity and building 01 as well as scaling mature products.
- Youll shape AI experiences used by millions of investors across India.
- Youll build at massive scale with real business and customer impact.
- Youll work on cutting-edge AI use cases in a highly regulated, high-trust domain.
- Youll have high ownership, visibility, and influence across the organisation.
- Youll be part of a fast-moving, mission-driven fintech redefining how India invests.
Skills
ChatbotProduct StrategyProject ManagementData AnalysisProgram ManagementBusiness AnalysisFintechArtificial IntelligenceA/b TestingProduct ManagementEngagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Upstox (Rebranded from RKSV) is a retail brokerage firm for trading securities and commodities. Offers online trading software (mobile and web) for free, and charges a flat monthly trading fee. Also offers zero-commission pricing model, with a flat charge of Rs 20 per order traded. As of Feb 2016, the company had 50,000 active traders and had a daily traded turnover of INR 6,000 crore. Raised $4M in funding led by Kalaari Capital, GVK Davix, Ratan Tata, and other investors in Feb 2016. Upstox, an online stock trading platform, is a trustworthy stock broker and one of the best trading apps in India, by people's choice.
Important dates & deadlines?
Application Deadline
24 Apr 26, 06:05 PM IST
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