Reservations Agent (Mandarin Speaker)

Urban Chic runs design-led serviced apartments in London and Abu Dhabi. We're looking for a Reservations Agent / Client Support who speaks fluent English and Mandarin to join our Abu Dhabi office.

Salary: AED 5,000 – 7,000 per month, inclusive of all benefits. Office-based in Abu Dhabi.

Key responsibilities

• Manage inbound and outbound reservation requests across all channels (OTAs, direct, corporate, WhatsApp, email, phone).
• Give timely, courteous support to guests and clients, answering enquiries and resolving issues.
• Keep accurate records of bookings, cancellations and client communications.
• Work with the operations team so every stay runs smoothly.
• Handle Mandarin-speaking guests and clients, and help with other languages where needed.

Essential

• Fluent English, spoken and written.
• Fluent Mandarin, spoken and written.
• Prior experience in reservations, hospitality or client support.
• Strong interpersonal and customer-service skills.
• Comfortable in a fast-paced office in Abu Dhabi.

Desirable

• Additional languages.
• Experience with international or multilingual guests.
• Background in hospitality, holiday homes or travel services.

How to apply

Send your CV and a short cover letter on your language proficiency and relevant experience to [HIDDEN TEXT], subject Reservations Agent (Mandarin) – Abu Dhabi.