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Job Description
- Category Manager- City/Central Role | Urban Company
- About the Company
- Urban Company is a technology platform offering customers a variety of services at home.
- Customers use our platform to book services such as beauty treatments, haircuts, massage
- therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the
- comfort of their home and at a time of their choosing. We promise our customers a
- high-quality, standardized, and reliable service experience. To fulfill this promise, we work
- closely with our hand-picked service partners, enabling them with technology, training,
- products, tools, financing, insurance, and brand, helping them succeed and deliver on this
- promise.
- Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav,
- and Varun, realized that the home services industry was predominantly unorganized,
- fragmented, and offline. Customers found it challenging to avail quality services conveniently,
- and service professionals were struggling to make ends meet, having to rely upon several
- middlemen, contractors, and local aggregators. The founders felt that the industry was ripe
- for disruption, and launched Urban Company, with three key principles in mind -
- 1. Customer love: Build a platform that offers truly delightful and differentiated services
- 2. Partner empowerment: Build a deep, full-stack partnership with service partners,
- helping improve their earnings and overall livelihood
- 3. Technology first: Bring innovation and technology to an age-old industry
- About the Role & Team
- Category Manager is responsible for driving on-ground operations. This
- would primarily involve onboarding new partners and improving the quality
- of the existing partner base
- This includes end-to-end ownership of the initiative, including problem
- solving, analysis, process improvement, execution
- Support Business Heads in BAU category management activities related to
- supply/demand planning, revenue planning
- What youll do:
- Drive onboarding of great service professionals in the category - involves thinking
- through the full supply chain - sourcing, selection, and training of partners.
- Be part of projects that are focused on improving customer and partner
- experience
- Collaborate with cross-functional internal partners in marketing, technology and
- product to execute multiple category and central level projects
- What we need:
- Sharp and hungry professionals willing to go above and beyond to create impact
- 6 months -2 years of work experience
- Proficient in advanced Excel/ SQL/Tableau/Power BI
- Ability to work in a fast-paced environment, requires solving ambiguous problems,
- and is highly outcome-oriented. We will look for candidates who display these
- characteristics and have demonstrated the ability to solve problems on the ground.
- Hustle and get things done attitude
- What can you expect:
- A great work environment with massive ownership and growth opportunities.
- Work closely with strong leaders who are amongst the best in the country when it
- comes to operational excellence and consumer obsession
- A lot of freedom and ownership to propose and change the way we do things. We still
- believe it is Day 0 and are hungry to improve and change
- Growth opportunities within UC via our robust internal mobility program
- At Urban Company, we are committed to providing equal and fair opportunities in
- employment and creating an inclusive work environment. We endeavor to maintain a work
- environment free from harassment based on age, color, physical ability, marital status,
- parental status, ethnic origin, religion, sexual orientation, or gender identity.
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