LV Technical Support Engineer - Middle East

Join Our Team at Eaton: Empowering Tomorrow, Today!
Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The LV Technical Support Engineer will provide remote technical assistance and product support to customers, distributors and panel builders for Low Voltage Switchgear solutions and Circuit Protection devices in the Middle East. The role involvesensuring customers receive accurate and timely technical solutions.
What You'll Do

• Provide remote technical support for LV switchgear systems, MCCs, control panels and circuit protection devices ( MCBs, MCCBs, ACBs, contactors, relays etc ).
• Collaborate with application engineering and product management teams to escalate complex issues and ensure timely resolution.
• Provide technical guidance on product selection, configuration and compatibility.
• 
  Assist in pre-sales technical clarification and after - sales support when required.
• Stay updated on industry standards ( IEC ), company product updates and new technologies.
• Ensure adherence to safety standards and company quality standards during all technical interactions.
  

Qualifications

• Bachelors Degree in Electrical or Electronics Engineering
• 5 to 7 years of experience in LV, Electrical Distribution or Industrial Control
  

Skills

• In depth knowledge of LV Switchgear systems and Circuit Protection components
• Experience with Salesforce is a must
• Excellent communication and customer service skills, strong analytical and problem solving abilities.

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What We Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
• Detailed induction support and well-structured onboarding.
  

Living And Working In Dubai
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
Ready to make a difference Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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