Technical Support Executive

Role & responsibilities

Preferred candidate profile

• WE ARE HIRING TECHNICAL SUPPORT EXECUTIVE
• Location: Electronic City / Brookfield, Bangalore
• CTC: Up to 5 LPA
• Process: Globbal Process
• Notice Period: Immediate Joiners Only
• 1 to 4 years of experience

We are looking for a Technical Support Executive with hands-on experience in technical troubleshooting and customer support. The candidate will be responsible for diagnosing technical issues, providing effective solutions, resolving incidents within SLA, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide L1 technical support to customers through calls, email, chat, or other support channels.
• Diagnose and troubleshoot hardware, software, application, and system-related issues.
• Resolve technical queries within defined SLA and turnaround time.
• Troubleshoot Windows OS, desktop, laptop, application, and basic network issues.
• Assist users with software installation, configuration, login, access, and connectivity issues.
• Handle incidents, document resolutions, and maintain accurate ticket records.
• Escalate complex issues to the appropriate L2/L3 technical teams.
• Provide remote technical assistance using tools such as RDP, AnyDesk, or TeamViewer.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Follow standard troubleshooting procedures, SOPs, and escalation processes.
• Ensure customer satisfaction through timely and effective issue resolution.

Required Skills

• Technical Support
• IT Support
• L1 Support
• Service Desk / IT Helpdesk
• Desktop Support
• Hardware & Software Troubleshooting
• Windows Troubleshooting
• Application Support
• Basic Networking
• Incident Management
• Ticket Management
• Customer Support
• Problem Solving
• SLA Management
• Escalation Management
• Good Communication Skills

Preferred Tools / Knowledge

• ServiceNow / Jira / Zendesk / Freshdesk
• Active Directory
• Microsoft Outlook
• RDP / AnyDesk / TeamViewer
• DNS / DHCP
• LAN / Wi-Fi
• Microsoft Office

Eligibility

• Experience: 1 to 4 years in Technical Support, IT Support, Service Desk, Desktop Support, or related roles.
• Education: Any Graduate / BCA / B.Sc / B.Com / equivalent.
• Location: Bangalore candidates preferred.
• Joining: Immediate Joiners Only.