Client Relations Specialist

Client Relations Specialist - US Market

Experience: 13 Years

Location: Chennai/Coimbatore

Immediate Joiners Preferred

About Us:

At Justo Global, we are dedicated to empowering small and medium enterprises (SMEs) around the world through our primary drivers: technology, data, and media. Our primary objective is to establish a global platform that effectively connects SMEs from India, developing countries, and beyond to the international market. Our mission revolves around creating an inclusive environment where SMEs can leverage the power of technology, data, and media to drive their success.

Role Overview:

We are looking for a proactive, research-driven, and client-focused professional to manage and grow relationships with US-based ministries, churches, and Christian organizations.

This role combines Client relations, research, and marketing execution. The ideal candidate understands US client expectations, faith-based communication sensitivity, and B2B marketing strategy.

If you can build relationships, conduct meaningful research, and drive engagement this role is for you.

Key Responsibilities:

Client Success & Relationship Management

• Manage and nurture relationships with US-based ministries, churches, and Christian organizations.
• Act as the primary point of contact for client communication
• Ensure high client satisfaction, retention, and long-term engagement
• Conduct onboarding, regular follow-ups, and performance reviews
• Identify upselling and cross-selling opportunities.
• Align with the product/tech team to plan for product onboarding & maintenance

Research & Market Intelligence:

• Conduct in-depth research on US ministries, denominations, and Christian networks
• Good to identify partnership and outreach opportunities
• Good to maintain structured research databases and insights
• Analyze market trends and engagement patterns

Marketing & Outreach:

• Support and execute marketing campaigns (Email, LinkedIn, Outreach campaigns)
• Develop value-driven messaging aligned with Christian mission and organizational goals
• Generate qualified leads and support conversion efforts
• Track campaign performance and provide actionable insights
• Coordinate with internal teams to ensure timely service delivery

Required Skills:

• 13 years of experience in Client success/account management/marketing
• Experience working with US clients
• Strong understanding of client management and processes
• Strong research and analytical skills
• Experience with CRM tools
• Knowledge of LinkedIn outreach, email marketing, and lead generation
• Excellent verbal and written English communication skills
• Ability to manage multiple accounts/projects simultaneously
• Cultural sensitivity and understanding of faith-based organizations

Preferred:

• Experience working with international clients.
• Comfortable working in US time zones
• Immediate availability

Who Should Apply

• Relationship builders
• Strategic thinkers
• Research-oriented professionals
• Market-driven Communicators