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Job Description
- You are seeking an Oracle HCM & Financials Support Analyst to join the Global Technology Support Team at UST. In this role, you will be responsible for providing 1st & 2nd line support to business users across various regions including Asia, Europe, UK, and US. Your duties will involve taking ownership of reported application incidents, reducing incidents through process improvements, and sponsoring change requests to resolve issues and enhance the support environment.
Additionally, you will monitor production environment processes, collaborate with the Corporate Agile team and 3rd party vendors to troubleshoot complex issues, and ensure effective communication with business stakeholders and support teams. It is essential to perform system health checks, share knowledge with the team, update support documentation, and adhere to SLAs for support services. You will also be required to implement application configuration settings into the production environment.
To qualify for this role, you must have at least 5 years of experience in a support role for Oracle ERP Fusion environments. You should possess expertise in Oracle HCM & Finance modules, Oracle Cloud applications, SQL Server or Oracle back-end databases, and working in offshore support environments. Strong technical skills in MS Windows Architecture, Microsoft Azure Cloud, and Agile methodology are necessary.
Moreover, the ideal candidate should demonstrate core competencies such as working under pressure, problem-solving, planning, organizational skills, effective communication, time management, and prioritization. Preferred qualifications include experience in global support environments, exposure to change management processes, collaboration with external vendors, familiarity with Oracle Cloud Applications, proactive maintenance tasks, and soft skills like teamwork, knowledge sharing, and analytical mindset.
In summary, as an Oracle HCM & Financials Support Analyst at UST, you will play a crucial role in providing efficient support, resolving incidents, improving processes, and ensuring client satisfaction by leveraging your technical expertise and core competencies to contribute to the success of the Global Technology Support Team.,
Skills
Sql ServerOracleCloudSqlOracle EbsFusionOracleIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
UST Global, a renowned digital technology services company, is dedicated to transforming businesses through innovative solutions. UST Global Careers offer a world of opportunities for tech enthusiasts eager to shape the future of IT with cutting-edge technologies in AI, cloud computing, cybersecurity, and more. By joining UST Global, you become part of an inclusive community focused on continuous learning, creativity, and collaboration. UST Global Careers are not just jobs; they're pathways to personal and professional development in a company that prioritizes sustainability and social impact. Embark on a journey with UST Global and be at the forefront of making a difference through technology.
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