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Job Description
- You will be responsible for designing and implementing training programs for new hires and existing staff to improve performance and ensure adherence to company standards. Your role will involve monitoring quality metrics, generating reports, and conducting regular quality checks and audits to uphold high-quality service delivery. Collaboration with various departments to identify training needs and create relevant content will be essential. Providing continuous coaching and feedback to enhance the skills of team members will also be part of your duties.
As a Training and Quality Manager at VCATCH, your qualifications should include a minimum of 1 year and a maximum of 3 years of work experience in a relevant field. You should have expertise in debt collection, particularly focusing on unsecured loans, along with experience in field collections to enforce compliance and improve training programs. Strong communication skills are necessary for effectively managing training sessions and quality assessments. Immediate availability to meet the organization's urgent needs is required. Proficiency in Microsoft Excel for data analysis and reporting is essential, as well as strong negotiation skills for handling various scenarios in training and quality management. Experience in loan settlement processes to create insightful training modules would be advantageous, and being DRA certified is a plus.
VCATCH operates on Six-Sigma standards and is supported by a seasoned management team with extensive experience in the BPO industry. The company offers cost-effective call center services in Bangalore, catering to industries such as Ed-tech, e-commerce, FMCG, aggregators, and real-estate builders. With state-of-the-art technology and infrastructure, VCATCH aims to help clients experience growth in ROI. The company has 51-200 employees and is headquartered in Bangalore. More information can be found at vcatch.in.,
Skills
NegotiationUnsecured LoansField CollectionsDebt CollectionMicrosoft ExcelExcellent CommunicationImmediate JoinerLoan SettlementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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