Vessel System Support Officer

Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems.

• Proactive Maintenance of existing equipment, hardware including networking equipment.
• First line troubleshooting of communication issues and escalation to service providers.
• Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)
• Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.
• Carry out cybersecurity audits, assessment and implement risk mitigation measures.
• Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required.
• System health checks.
• Maintaining records of systems & vessels supported.
• Communication of completed work Email / Phone support during weekends / public holidays
• Any other tasks assigned by the Team Lead Vessel Support, Head of IT Operations and Group IS Support Manager
• You will provide support for critical vessel IT and communication issues during weekends and public holidays on a rotation basis.