National Coordinator - Frontline Salesforce

1. Performance Management & Governance

• Track frontline manpower performance through Target vs Achievement monitoring.
• Publish periodic performance dashboards and productivity reports.
• Identify performance gaps and coordinate corrective action plans with field teams.
• Support incentive tracking and productivity governance.

2. Frontline Digital Initiative Management

• Drive adoption and execution of frontline digital initiatives and sales automation tools.
• Coordinate with field sales teams to ensure proper app usage and compliance.
• Act as the single point of contact between field teams and tech teams for app-related issues, bug resolution, and enhancement requests.
• Monitor digital usage metrics and improve adoption levels.

3. Training Coordination

• Coordinate onboarding and refresher training programs for frontline manpower.
• Work with sales capability and regional teams to schedule and track trainings.
• Maintain training attendance, completion status, and effectiveness records.
• Support rollout of new processes, tools, and systems through training interventions.

4. Frontline Manpower Principal Governance

• Govern frontline manpower deployment, tagging, and compliance as per organizational norms.
• Maintain accurate manpower database and tracker for active/inactive resources.
• Coordinate with stakeholders for manpower approvals, replacements, and onboarding formalities.
• Ensure adherence to principal guidelines, policies, and reporting structures.

5. Market Working Hygiene & Discipline

• Monitor frontline salesforce market working hygiene, attendance, beat compliance, and discipline. • Ensure timely closure of field reporting and market activity tracking.
• Drive adherence to defined sales processes and operational standards.
• Highlight non-compliance cases and coordinate corrective actions with managers.

6. Backend Systems & Frontend Application Ownership

• Act as the business owner for frontline backend systems and front-end sales applications, ensuring smooth functionality, user management, and process adherence.
• Coordinate with technology and product teams for system enhancements, issue resolution, testing, rollout support, and continuous improvement of frontline digital platforms.