Sales Operations And Support Executive

Job Overview

A Sales Operations Executive will act as a central coordination point between the sales team, office, warehouse and customers at different points of time. The role involves processing sales orders, maintaining accurate records, coordinating invoicing and ensuring timely communication throughout the order cycle.

Key Responsibilities

1. Sales Order Management

• Receive and process customer orders communicated by the sales team through phone calls, WhatsApp and other channels.
• Verify product descriptions, quantities, customer details and applicable pricing before processing orders.
• Maintain an organized record of incoming orders and their current status.
• Ensure accurate and timely entry of sales orders and invoices in Tally Prime.

2. Sales Team Coordination

• Coordinate with the sales team regarding pending orders, stock availability, pricing and customer requirements.
• Follow up on incomplete or unclear order information.
• Escalate exceptional pricing requests and other approvals to the authorized personnel.
• Ensure that order-related communication is properly documented.

3. Warehouse & Dispatch Coordination

• Coordinate with the warehouse team regarding stock availability and order fulfilment.
• Communicate dispatch priorities and delivery requirements.
• Follow up on pending deliveries and inform the sales team of any delays.

4. Customer Coordination

• Respond to customer enquiries regarding order status, invoicing and dispatch.
• Maintain professional communication with customers.
• Coordinate with the relevant departments to resolve order-related issues.

5. Reporting & Documentation

• Maintain daily sales order and pending order reports.
• Update Excel sheets and other operational records.
• Assist in preparing sales reports and identifying recurring operational issues.
• Maintain accurate documentation for order processing and invoicing.