Information Technology Infrastructure & Security Manager

Role Profile:

Qualification:Graduate degree with relevant experience in IT infrastructure and security

Experience:10 to 12 years

Technical / Functional Skills:

• Hands-on experience in managing large enterprise-level IT infrastructure and security governance
• Tools and Technology Awareness
• Laptop , desktop and servers backups,
• disaster recovery,
• endpoint security solutions with XDR/EDR
• Email security solution management and monitoring
• Patch management
• Microsoft Active Directory
• Office 365 and other webmail platform management
• Microsofthypervisor
• Hardware and Networks
• Manage firewalls,
• Multiple ILL and MPLS links,
• Major location networks and wireless network management
• Dell/HP server hardware,
• L3/L2 switches,
• Numbers/span
• 3 manufacturing locations, 1 depot, 3 major offices in India/USA
• Collaborate, support partners, business teams
• Manage and lead IT support team across location
• Proactive, cross-functional collaboration.
• Verbal and written communication skills.

Areas of Responsibilities / JD:

• Collaborating with business functions to ensure timely support on operational support issues
• Ensure 100% availability of business-centric application
• Proactive to cyber threats to ensure zero cyber security incidents
• To ensure all hardware and software running in the network are updated as per the requirement
• Adhere to corporate governance and audits
• Manage network, links, and firewall across locations
• Adhering to internal/statutory guidelines,and system controls and ensuring required documentation.

Key Result Areas (KRA):

Infrastructure Management:

• Performance Monitoring of on-premise servers, virtualization environments, and network infrastructure to ensure optimal operation.
• Backup Solutions: Ensure 100% functionality of backup systems, conducting regular tests to verify data integrity and restoration capabilities.
• Network Management: Oversee the performance of wireless networks and multiple links, aiming to reduce latency and downtime by implementing proactive monitoring tools

Security Oversight:

• Security Tools Management: Maintain and optimize existing security tools, including Endpoint protection tools, email security, backup solutions
• Incident Response: Develop and refine incident response protocols,
• Compliance Monitoring: Regularly audit compliance with internal policies and external regulations related to data protection and cybersecurity standards.
• Patch Management: Monitoring patch management process for all systems, aiming for timely updates to mitigate vulnerabilities
• Vulnerability Assessment & Penetration Testing (VAPT): Conduct regular VAPT exercises to identify and remediate security weaknesses in the infrastructure.
• Security Operations Center (SOC) Setup: Lead the initiative to establish a SOC, defining processes for continuous monitoring, threat detection, and incident management.

New Technology Integration:

• Endpoint Detection & Response (EDR): Implement EDR-based antivirus solutions across all endpoints, ensuring comprehensive coverage against emerging threats
• Co-location Data Center Transition: Manage the transition to a co-location data center, ensuring minimal disruption during migration while maintaining service continuity

Training & Awareness:

• To ensure zero cyber security incident
• Effective implementation and monitoring of cybersecurity tools and associated services.
• Continuous education of employees through Cybersecurity awareness and Training
• Documentation & Reporting: Maintain thorough documentation of all security policies, procedures, and incident reports to facilitate audits and continuous improvement

Stakeholder Engagement:

• Cross-department Collaboration: Work closely with other departments to enhance overall organizational security posture through shared knowledge and resources21.
• Vendor Management: Maintain relationships with vendors providing security solutions, ensuring that contracts support the organizations security objectives effectively