Customer Support Executive

Role Overview:

Handle inbound customer calls for a US healthcare/benefits program, addressing member queries, resolving issues, and providing accurate information while maintaining compliance and service quality.

Key Responsibilities:

• Handle inbound calls related to healthcare benefits, coverage, and member queries.
• Provide accurate, resolution-focused customer support.
• Document interactions and escalate unresolved issues appropriately.
• Maintain quality, compliance, and customer satisfaction standards.

Requirements:

• Excellent spoken English with Versant C1/C2 proficiency (mandatory).
• Strong communication, listening, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Prior US healthcare, insurance, or international voice process experience preferred.
• 5 working days per week, with rotational weekly offs across all 7 days.
• Flexibility to work in US shifts.
• 9-hour work shift, including a 1-hour break.

Note: Candidates must demonstrate excellent English communication skills and meet the mandatory Versant C1/C2 requirement.