Senior Manager - Human Resources - ECommerce

Senior Manager - Human Resources

• Location: Chennai
• Experience: 8 - 12 years
• Preferred Background: MBA / PGDM in HR from a top-tier B-school
• Industry Preference: Ecommerce / D2C / Consumer / High-growth startup
• Employment Type: Full-time

About the Role:

We are looking for a Senior Manager - Human Resources who can help build a high-performance, high-trust organization as The Indus Valley scales.

This is a hands-on HR leadership role covering talent acquisition, performance management, culture, organization development, employee relations, compensation and HR operations.

You should have experience working in a fast-paced ecommerce, D2C or consumer business and be comfortable partnering closely with leadership while also driving execution on the ground.

• You should be comfortable with analytics and take number-based decisions. You should be able to build simple dashboards for key metrics and build solid business use cases.
• You must manage P&L for people metrics.
• Most importantly, we are looking for someone with high integrity, maturity, sound judgement and the ability to build trust across the organization.

What You'll Do:

Talent & Workforce Planning:

• Own hiring across leadership, managerial and critical functional roles.
• Build strong talent pipelines and improve quality and speed of hiring.
• Drive manpower planning and workforce budgeting with business leaders.
• Track hiring metrics including time to hire, offer acceptance and recruitment funnel effectiveness.
• Partner with functional leaders to identify capability and organization needs ahead of growth.

Performance Management:

• Drive the company-wide OKR and performance management process.
• Ensure company goals translate into clear individual and team objectives.
• Lead appraisal cycles, feedback discussions and Performance Improvement Plans.
• Build fair, transparent and measurable performance systems linked to career progression and rewards.
• Coach managers on goal setting, feedback and difficult performance conversations.

Culture & Organization Development:

• Play a key role in defining, communicating and reinforcing company culture.
• Ensure our values are reflected in who we hire, reward, promote and retain.
• Build initiatives that strengthen ownership, accountability, transparency and collaboration.
• Support organization design, role clarity, career paths, competency frameworks and succession planning.
• Lead change-management initiatives as the organization grows and evolves.
• Build meaningful employee engagement and retention programs.

HR Operations, Compliance & Employee Relations:

• Ensure HR policies and processes are practical, scalable and compliant.
• Partner with internal and external teams to ensure adherence to employment and labour regulations.
• Manage employee grievances and sensitive people matters fairly and confidentially.
• Build strong HR SOPs and governance without unnecessary bureaucracy.
• Support HR requirements across corporate, warehouse and operational teams.
• Where relevant, oversee contract manpower, attendance, productivity and manpower partners.

Compensation & People Analytics:

• Support compensation benchmarking, salary structures, increments and retention decisions.
• Ensure rewards are aligned with performance and market benchmarks.
• Use HR metrics and dashboards to identify people trends and drive better decisions.
• Track hiring, attrition, attendance, performance, manpower cost and other key people metrics.
• You must manage P&L for people metrics.

Build the HR Team:

• Lead, coach and develop the HR team.
• Set clear priorities, ownership and operating rhythms.
• Build an HR function that is responsive, credible and strongly connected to the business.

What We're Looking For:

• 8 - 12 years of progressive HR experience, preferably in ecommerce, D2C, consumer internet or a high-growth company.
• Strong experience in talent acquisition, PMS, culture building and HR business partnering.
• Exposure to organization development, compensation, employee relations and HR operations.
• Experience working with leadership teams and managing multiple stakeholders.
• Strong understanding of people metrics and comfort working with data.
• Ability to create structure without slowing down a fast-moving organization.
• Strong communication, influencing and conflict-resolution skills.
• Comfortable operating in a fast-paced, high-ownership and evolving environment.
• High levels of integrity, confidentiality, fairness and personal credibility.
• Strong execution orientation and willingness to remain hands-on.

You'll Do Well Here If:

• You believe HR should help both people and the business perform better.
• You understand that culture is not an HR event. It is reflected every day in who we hire, how we behave, what we reward and what we do not tolerate.
• You can be empathetic without avoiding difficult decisions.
• You can move between a senior leadership discussion, a hiring review, an employee conversation and a performance dashboard comfortably.
• You are willing to challenge leaders when required and equally willing to hold employees accountable fairly.
• You build processes because they solve a problem - not because HR is expected to have a process.
• Most importantly, people trust you because you are consistent, fair and high on integrity.