Lead Technical Architect - ServiceNow

About the Role

We are looking for a Lead Technical Architect - ServiceNow to drive the architecture and delivery of a multi-year Enterprise Architecture program.

This role connects business strategy with technology execution by:

• Defining ServiceNow architecture
• Driving CSDM adoption
• Governing ITSM, ITOM, HR, HRSD, GRC, and Asset Management capabilities
• Aligning business and IT stakeholders

You will be the senior technical authority for the ServiceNow platform, guiding teams toward scalable and sustainable outcomes.

Location

Hyderbad

Job Responsibilities:

Architecture & Strategy

• Own overall ServiceNow architecture, including platform design and roadmap
• Define integration patterns and governance models
• Ensure alignment with enterprise architecture strategy across IT, HR, and GRC domains

Data & Service Modeling

• Drive CSDM adoption and service modeling standards
• Define application and service portfolio structure
• Lead CMDB strategy including data quality, compliance alignment, and lifecycle management

Governance, Risk & Compliance (GRC)

• Architect and govern GRC capabilities including risk management, policy and compliance tracking, and audit workflows
• Ensure platform supports regulatory requirements and internal controls
• Align GRC processes with enterprise governance and reporting frameworks

IT Service Management (ITSM)

• Define and govern ITSM processes (incident, problem, change, request, knowledge)
• Establish ITIL-aligned frameworks (CAB, ARB, SLA management, service ownership)
• Drive standardization and automation of IT service delivery

HR & HR Service Delivery (HRSD)

• Architect HR and HRSD workflows including onboarding, offboarding, employee lifecycle events, and case management
• Integrate ServiceNow with HR systems (HRIS, payroll, identity)
• Enable scalable, employee-centric service delivery across HR functions

Platform Capabilities

• Lead ITOM architecture (discovery, service mapping, event management)
• Design Hardware and Software Asset Management (HAM/SAM) programs
• Enable cross-functional workflows spanning IT, HR, and GRC

Integration & DevOps

• Define integration with Azure DevOps (ADO) and other enterprise systems
• Guide CI/CD standards and execution

Application & Risk Management

• Drive Application Portfolio Management (APM) maturity
• Implement technical debt prioritization framework
• Define disaster recovery (DR) readiness and risk mitigation architecture

Leadership & Stakeholder Management

• Act as escalation point for technical decisions
• Engage C-suite and senior stakeholders across IT, HR, and Risk/Compliance
• Mentor developers, analysts, and technical teams

Required Experience and Skills

• 8–12 years of IT experience, with 5+ years in ServiceNow architecture
• Experience leading enterprise-scale ServiceNow programs across ITSM, ITOM, HRSD, GRC, CMDB, HAM, and SAM
• Strong expertise in: CSDM and service modeling, ITIL / ITSM governance, GRC frameworks (risk, compliance, audit), CMDB design and data management & ITOM (discovery and service mapping)
• Experience integrating ServiceNow with enterprise systems (ADO, HRIS, identity, cloud)
• Strong stakeholder management and leadership skills
• ServiceNow certifications (CSA, CIS – ITSM, ITOM, HRSD, GRC, SAM, or APM)
• Certified Architecture Designer (or equivalent)
• TOGAF or similar enterprise architecture certification
• Experience in large transformation programs
• Familiarity with APM tools, technical debt frameworks, and compliance reporting
• Industry experience in energy, utilities, or regulated sectors