Manager - Talent Acquisition - GCC/Shared Services

TA Manager

Exp: 8 - 10 yrs

Reports To: Head of Talent Acquisition / Associate Director of HR

Location: Bangalore Manyata tech park

Work Mode: Work from Office

Position Overview:

We are seeking a dynamic, strategic, and execution-focused Talent Acquisition Manager to lead our dual-engine talent acquisition strategy. In this role, you will be the single point of accountability for scaling our Global Capability Centre (GCC) or Shared Service. Your mandate is unique: you will simultaneously architect the strategy for specialized, high-skill roles (Tech, Data Analytics, Product, and Leadership) while managing a highly efficient, data-driven engine for Volume Hiring across shared services, operations, and enabling functions.

Key Responsibilities:

1. Niche Technology Hiring:

• Talent Acquisition, Talent Market Intelligence, Senior Hiring, Passive Sourcing, Stakeholder Management, Workday & Phenom, Boolean & X-Ray Search, LinkedIn Recruiter, AI Sourcing, Hiring Campaigns, Candidate Engagement, Vendor Management, Compensation Benchmarking, Team Training.
• Drive an effective target-mapping strategy to pipelining talent from premier tech product and global GCC ecosystems.

2. High-Volume & Shared Services Engine:

• Build, optimize, and manage a high-velocity hiring machine capable of delivering scale for operations, finance, HR services, and support functions.
• Implement automated assessment tools, video screening, and structured mass-hiring drives to accelerate the pipeline without sacrificing candidate quality.
• Ensure strict adherence to Service Level Agreements (SLAs), managing core metrics like Time-to-Fill, Offer-to-Join ratios, and cost-per-hire.

3. Sourcing & Vendor Management:

• Progressively tilt the source mix toward direct channels, utilizing advanced sourcing platforms, executive networks, and internal referral programs to reduce agency dependency.
• Manage and optimize the vendor panel (RPO partners, contingent agencies, specialist headhunters); set performance metrics and run periodic evaluations.

4. Stakeholder Management & Governance:

• Act as a trusted talent advisor to cross-geography business leaders and international stakeholders to align workforce planning with hiring timelines.
• Establish interview compliance and governance; design standardized evaluation rubrics, train panel members, and enforce strict feedback loops.
• Leverage data and predictive metrics to deliver weekly/monthly recruitment dashboards to the leadership team.

5. Employer Branding & Candidate Experience:

• Spearhead regional employer branding initiatives (hackathons, campus meetups, industry networks) to position the GCC as an employer of choice.
• Ensure a seamless, professional, and empathetic candidate journey across both high-touch leadership tracks and high-volume applicant tracks.

Required Qualifications & Skills:

• Experience: 8 - 10 years of progressive recruitment experience, with at least 3+ years leading teams within a GCC or captive offshore unit environment.
• Dual Capabilities: Proven track record of managing both highly technical/niche software engineering roles and volume-based operations or shared-services mandates.
• Tech-Savvy: Mastery of modern ATS platforms, AI-driven screening applications, and scaled pre-employment technical assessment tools.
• Analytical Mindset: Strong competency in metrics-driven operations, recruitment funnel diagnostics, and capacity forecasting.
• Interpersonal Skills: Exceptional communication skills with the gravitas to collaborate effectively with global business headers across varying time zones.

Technical & Domain Expertise:

• CX & Billing: Zuora Billing, Zuora CPQ, CDM, OFSC, Device Logistics.
• Oracle: Oracle FAW, FDI, OAC, OFSAA.
• WFM: Kronos UKG Pro, UKG Dimensions.
• ERP & SAP: SAP SD, SAP S/4HANA OTC, SAP FT-FIN, SAP CPI/PI-PO.
• Data & Cloud: Azure Data Factory, AWS Data Lake, Snowflake, DBT, Power BI.
• Data & Technology: Data Analytics, Data Science, Data Modelling, Data Visualization, Java, .NET, Enterprise Technology.
• Education: Bachelor's degree is mandatory; an MBA or Post Graduate Degree in HR or a related field is highly preferred.