Director - IT Product Implementation - Healthcare

Position : Director - Implementation

Location : Mumbai / Bangalore / Pune

Join as - Innovating Healthcare with AI and Data

• Infinx is revolutionizing the U.S. healthcare revenue cycle market by blending cutting-edge AI with human expertise. Since 2011, we've grown rapidly, partnering with over 200 healthcare providers, including top-tier hospitals and diagnostic labs. Our Mumbai, Bangalore and Pune offices build the technology that drives these solutions.

Who are we looking for?

• We are seeking an experienced Director - Implementation to lead the end-to-end product implementation function for our Patient Access (PA) and Revenue Cycle Management (RCM) products.
• This role will be responsible for ensuring smooth client onboarding, delivering implementations on time and with high quality, and building scalable processes to increase implementation capacity.

• The ideal candidate will bring strong expertise in healthcare technology and SaaS implementations, proven leadership experience, and a track record of driving operational excellence in client delivery.

Your Responsibilities at Infinx:

• Lead and manage the Product Implementation function ensuring timely client onboarding.
• Own the end-to-end implementation process, from requirements gathering through go-live, including process design and execution.
• Build and manage a team to foster for efficiency and agility.
• Drive consistency, scalability, and quality in implementation methodology, tools, and processes.
• Collaborate with cross-functional teams to ensure smooth hand-offs and alignment.
• Track and report implementation progress, timelines, risks, and escalations to leadership.
• Establish best practices and continuously improve delivery models to increase implementation bandwidth without compromising quality.
• Be the counterpart to customer leaders during implementations, providing strategic oversight and ensuring alignment between client goals and delivery outcomes.

Who's Our Ideal Candidate ?

• 12-15+ years of experience in technology services/implementation, with at least 5 years in a leadership role.
• Deep experience in healthcare technology and SaaS product implementations, with a strong understanding of U.S. healthcare workflows - is a strong plus
• A demonstrated ability to scale implementation capacity by building efficient team structures that increase throughput.
• A leadership style that balances strategic direction with hands-on involvement, ensuring accountability at every level of the team.
• Strong skills in program management, process design, and metrics-driven delivery, consistently driving on-time implementations.
• Comfort working with U.S. clients and aligning partial availability to U.S. hours

Ability to inspire, coach, and grow managers and their teams while instilling a culture of ownership, transparency, and continuous improvement. interested candidates share your resumes